Technical Project Manager

Gabrielle Manaloto

Technical Service Delivery Manager

Results-driven Technical Service Delivery Manager with over 15 years of experience streamlining technical processes, leading cross-functional teams, and delivering innovative, high-impact solutions. Adept at project management, product ownership, and technical leadership, with a proven ability to optimize workflows and achieve measurable business outcomes.

Get in touch View experience
15+ years experience Remote & on-site CSM · CSPO · PSM I

About

I've spent the last 15+ years making technical teams and systems work better together. My strength is taking complex, cross-functional projects — the kind with moving parts across SAP, Salesforce, e-commerce platforms, and multiple stakeholder groups — and driving them to delivery on time and on budget.

Along the way, I've owned products end-to-end, led teams of 20+, shipped enterprise integrations (SAP S/4HANA, Commerce Cloud, CPI), launched consumer-facing apps and websites, and built my own SaaS tools from scratch. I'm as comfortable debugging a failing API call as I am presenting a roadmap to senior leadership.

I care about clarity, momentum, and outcomes. If something's blocking progress, I find a way through it.

Certifications

Certified Scrum Product Owner (CSPO)
Certified Scrum Master (CSM)
Professional Scrum Master I (PSM I)

Expertise

Technical Project Management

End-to-end project delivery using Waterfall and Agile methodologies (Scrum, Kanban). Proficient with Jira, Confluence, Microsoft Project, and Smartsheet. Risk identification, mitigation strategies, and on-time budget delivery.

Enterprise Systems & Integration

SAP S/4HANA, SAP Commerce Cloud, Salesforce CRM, and CPI integration projects. Coordinating system upgrades, deployments, performance optimizations, and seamless data synchronization across platforms.

Digital Products & E-Commerce

Leading digital projects including corporate websites, mobile apps, chatbots, e-commerce platforms (WordPress, Magento, Shopify), and ad campaigns. Google Analytics, SEO, SEM, and conversion optimization.

Team Leadership & Stakeholder Management

Led cross-functional teams of 20+ developers, architects, and business analysts. Facilitating Agile ceremonies, mentoring team members, and bridging communication between technical teams and non-technical stakeholders.

Skills

Project Management & Leadershipmethodologies & tools
  • Agile (Scrum, Kanban) & Waterfall methodologies
  • CSM, CSPO, PSM I certified
  • Jira, Confluence, Smartsheet, MS Project
  • Fresh Service issue tracking & resolution
Technical Expertisesystems & platforms
  • SAP S/4 HANA, CPI, SAP Commerce Cloud
  • Salesforce CRM
  • SQL (MS SQL, MySQL, PostgreSQL)
  • C#, Python debugging, technical audits
E-Commerce & Digitalplatforms & marketing
  • WordPress, Magento, Shopify
  • Google Analytics, SEO, SEM
  • Conversion optimization
  • HTML, CSS, JavaScript
Tools & Soft Skillscollaboration & reporting
  • Power BI, Excel, BitBucket
  • Microsoft Teams, Slack, Zoom
  • Analytical thinking & problem-solving
  • Team leadership under pressure

Experience

Jun 2022 — Present

Technical Project Manager

Tessco Technologies, Inc · Remote

  • Defined technical project requirements, scope, and deliverables in collaboration with stakeholders, leveraging both Waterfall and Agile methodologies.
  • Led cross-functional teams including developers, architects, and business analysts to deliver scalable solutions.
  • Oversaw integration projects involving SAP S/4HANA, SAP Commerce Cloud, and other enterprise systems.
  • Facilitated Agile ceremonies (sprint planning, stand-ups, retrospectives) and managed Waterfall deliverables.
  • Triaged and resolved technical issues via Fresh Service, aligning them with JIRA sprints as needed.
  • Generated comprehensive reports on project status, milestones, and performance metrics using Power BI and Excel.

Jun 2019 — Mar 2022

Product Owner

SM Supermalls · Pasay, Philippines

  • Provided technical leadership across mobile apps, websites, chatbots, robots, and support desks throughout the full project lifecycle.
  • Managed digital projects valued at over Php 5M annually, ensuring on-time delivery across a diverse portfolio.
  • Increased online engagement by 30% over two years through high-impact campaigns and vendor collaboration.
  • Key projects: smsupermalls.com, smdeals.com, Trace Together contact tracing, SAM the Robot, SM Malls Online Mobile App.

Nov 2015 — May 2019

Dev Technical Project Manager

Wide-out Workforces Inc · Makati, Philippines

  • Led a team of 20 developers and QA professionals, managing end-to-end software development processes.
  • Maintained strong communication with US-based clients to align technical solutions with business objectives.
  • Managed complex projects by coordinating resources, setting clear milestones, and ensuring timely delivery.

Oct 2013 — Nov 2015

Team Coordinator

CAI-STA Philippines Inc · Taguig, Philippines

  • Led night shift operations, ensuring seamless workflow and project continuity with day shift teams.
  • Managed team communication, task allocation, and performance tracking to exceed project objectives.

May 2010 — Oct 2013

Development Engineer

Wallem Innovative Solutions · Clark, Pampanga, Philippines

  • Spearheaded conversion of ASP Classic applications to C#, improving system performance and scalability.
  • Diagnosed and resolved complex software issues, ensuring seamless functionality and minimizing downtime.

May 2009 — May 2010

Web Developer

International Business Solutions (iBIS) · Angeles City, Philippines

  • Designed and developed responsive, user-friendly websites using HTML, CSS, JavaScript, and related technologies.
  • Contributed to building strong online presence and driving business growth through effective web solutions.

Education

Master's in Management

University of the Philippines · Clark, Pampanga
Apr 2012 — May 2015

B.S. Information Technology

Angeles University Foundation · Angeles City
Jun 2005 — May 2009

Projects

Neon Snake

Multiplayer neon-themed Snake game with online battle mode, solo play, and custom rooms. Real-time browser-based gameplay.

neonsnake.dec8.io

GentleMail

Private, anonymous message relay service with AI-powered content moderation, encrypted messaging, and two-way communication.

gentlemail.io

My Guardian Dear

Catholic devotional and faith-based community website.

myguardiandear.org

HusayPinoy

Community platform for Filipino talent worldwide. Creators share singing, dancing, art, and more in a safe, supportive space.

husaypinoy.com

QReasy

Free QR code generator — create and download professional QR codes instantly, no sign-up required.

qreasy.io

Payvly

SaaS invoicing tool — streamlined billing and payment management for businesses and freelancers.

payvly.com

Trace Together

Contact tracing platform built during the pandemic for SM Supermalls operations.

Jun 2020 — Mar 2022

SM Supermalls & SM Deals

Corporate websites and digital campaigns for one of the largest mall chains in the Philippines.

smsupermalls.com

SM Malls Online

E-commerce mobile app enabling online shopping across SM Supermalls tenants.

Nov 2021 — Mar 2022

Get in touch

Interested in working together or want to learn more about my background? I'm happy to discuss your project needs or answer any questions.

Email: gabriellemkwong@gmail.com
Phone: 334-592-4984
LinkedIn: linkedin.com/in/gabbymkwong

Availability

Currently available for project-based work and ongoing engagements. I'll respond within one business day.

Send me a message